Brief
About the firm:
A typical small CPA firm facing staffing challenges on and off. The firm was headed by a young CPA based out of Denver, CO. He was doing mainly bookkeeping and fractional CFO practice. Good fees structure was in place and the owner was very happy with the clients he had.
The problem statements:
The team was good. The owner was also working on many things directly. Two things happened parallelly. His daughter was born and his practice grew somewhat. This put his work life balance in disarray. His team was also stretched and they were unable to find a good long-term talent. He wanted a good team member or was ready to outsource some work to the reliable partner.
Solutions provided:
Altobooks assigned an experienced bookkeeper who can support this CPA. Along with the bookkeeper, a senior team leader was assigned for helping him with fractional CFO support work. After initial onboarding calls, they started client delivery and it was all ok. QuickBooks online software was in use for these assignments. The firm upgraded the team member to the full-time equivalent employee working 40 hours / week.
How the relationship was scaled up:
Albeit, it started as a small client for Altobooks. Altobooks treats all clients equally. Excellent service standards was a corner-stone for this relationship to get scaled.
- Phase 1 – 2-3 onboarding calls and it was a smooth start to the bookkeeping assignments.
- Phase 2 – Fractional CFO work for 2 clients was started
- Phase 3 – The team member was assigned more clients and the delivery was on-time and excellent.
- Phase 4 – The team member was upgraded to 20hrs/week hiring model
- Phase 5 – The team member was hired 40hrs/week, full-time equivalent
Now, this CPA has got rid of his staffing challenges and built his own team offshore with Altobooks which is reliable, scalable and cost-effective.
Challenges:
- Initial hiccups related to ambiguity in data access.
- Some mismatch in expectations initially.
Reasons for success:
- Positive attitude of the CPA towards outsourcing
- Regular communication and good coordination
- Accurate delivery of work by the Altobooks team.
Top services provided:
Full-time team member working on Bookkeeping and fractional CFO work using QuickBooks online
Contribution
After associating with the company, Altobooks team has taken following steps:
Phase 1 – 2-3 onboarding calls and it was a smooth start to the bookkeeping assignments.
Phase 2 – Fractional CFO work for 2 clients was started
Phase 3 – The team member was assigned more clients and the delivery was on-time and excellent.
Phase 4 – The team member was upgraded to 20hrs/week hiring model
Phase 5 – The team member was hired 40hrs/week, full-time equivalent
Services
Altobooks is proud to help small CPA firms and their hard-working small firm owners by providing right-fit, expert team members at affordable rates.
Quickbooks
